Visitor & Patient Guide
We look forward to supporting you as you begin your haemodialysis journey. Our goal is to help you achieve the best possible quality of life. At Pusat Hemodialisis Impian, our dedicated team— from our patient care coordinator to our experienced clinical staff—works together to meet your needs and enhance your overall well-being.
If you have any further questions or concerns, do not hesitate to reach out to our clinical team. We are here to help.
Preparing for Your Visit
Help Us Prevent Infections
To minimize the spread of communicable diseases, a nurse will check your temperature and weight upon arrival. You will also be asked a few important health questions. Afterward, a doctor will conduct a brief examination to assess your overall health and well-being.
Please answer all questions truthfully and inform our team if you experience any of the following symptoms:
- Cough or difficulty breathing
- Fever or body aches
- Nausea or vomiting
- Sore throat or nasal congestion
- Diarrhea
- Headache
Your companion or family member accompanying you must also sign in as a visitor and undergo the same screening process. These steps help protect you, your loved ones, and other patients from potential infections and communicable diseases during your treatment at Pusat Hemodialisis Impian.
Your First Visit
At Pusat Hemodialisis Impian, your first visit is an important step toward managing your health, and we are here to support you every step of the way. During this visit, you will meet our dedicated team, including your doctor, nurse, and patient care coordinator. They will provide you with the essential information and guidance to help you feel more comfortable and confident on your health journey.
We encourage you to bring along a family member or a friend for moral support as you start this new chapter in life. We understand that beginning haemodialysis can feel overwhelming, but our compassionate team is here to make the transition as smooth as possible. If you have any questions, concerns, or need emotional support, do not hesitate to speak with a member of our team. We are committed to helping you feel at ease throughout this process.
Checklist for Your First Visit
To ensure a smooth experience, please bring the following items to your first visit:
- Medical records
- Prescription medications
- A supportive friend or family member
- Any questions you have for our team
- Something to pass the time, like a book or entertainment device
- Comfortable, loose-fitting clothes
- A small blanket and pillow for added comfort (optional)
First Week Assessments
During your first week at Pusat Hemodialisis Impian, we will work closely with you to get a clear understanding of your health needs through the following assessments:
- Blood samples will be taken on your first day to cross-check your results.
- You will receive a full medical, nursing, social, and dietary assessment to create a personalised care plan tailored to your needs.
- We will review your current transplant and vaccination status.
- You will be informed of your rights and responsibilities, and we will go over the consent process to ensure you are fully informed every step of the way.